SUPPORT SERVICES MANAGER
West Cork Beacon provides specialised domestic and sexual abuse
supports and services throughout West Cork. It operates confidential,
non-judgemental, trauma-informed supports to women and children
experiencing domestic abuse and specialised counselling to women and
men who have experienced sexual violence from *
years upwards. The organisation has grown from a small part-time
service of 3 staff to 5 days a week with 9 staff, operating several
innovative projects including a safe house, specialised therapy for
children living with domestic abuse and providing training to a range
of other agencies and organisations on how to respond to abuse. West
Cork Beacon works from a client empowerment focus and a gender-based
analysis of domestic & sexual violence.
PURPOSE OF THE ROLE:
To lead, manage and supervise West Cork Beacon Domestic Violence (DV)
& Sexual Violence (SV) support services staff and delivery. Currently
there are 6 support staff, 4 DV and 2 SV. The Support Services Manager
will provide leadership to support staff that strengthens cohesion,
builds team capacity, ensures the highest standard of client-centred
service delivery while ensuring that staff are supported in their
frontline practices. As Support Services Manager, you will be a member
of a new management team structure.
REPORTING ARRANGEMENTS
The Support Services Manager will report to the CEO of West Cork
Beacon.
The postholder will line manage the DV and SV support workers of West
Cork Beacon.
MANAGEMENT OF DV AND SV SUPPORT STAFF:
* Effectively manage support staff, prepare work schedules, and
provide supervision to all DV and SV service support staff.
* Provide regular supervision to all support staff and maintain
supervision records.
* Keep records of support staff leave and TOIL and monitor same to
ensure that leave periods are implemented and scheduled appropriately.
* Ensure appropriate service evaluation procedures are in place with
a view to continuous improvements and developments in the services
offered, especially the quality and range of supports available for
service users.
* Oversee and manage adequate staffing levels for the delivery of
quality support services.
* To assist in the recruitment, induction, and retention of support
staff.
* Promote good communication and teamwork amongst staff including
the facilitation of team meetings and other communication tools.
* Ensure that all support staff have access to relevant training and
upskilling opportunities to enhance their capacities and strengthen
their professional development.
* Ensure that support workers are apprised of changes to and
receiving relevant information on legislation & policy affecting their
work with clients/courts/ gardai /mental health/housing/child
protection/social work/child abuse etc.
* Advise support staff on any queries or concerns in relation to
child protection issues that may arise in the course of their work
with service users.
* Ensure that the work of support services team adheres to the
requirements of relevant legislation and internal policy procedures.
CLIENT SERVICES
* Oversee assessment processes for Safe House intake.
* Monitor risk assessment issues identified by support staff.
* Monitor client activity, responses and needs with a view to
identifying how the organisation can improve accessibility,
inclusivity and develop relevant supports.
* Oversee court accompaniment requests and availability of support
staff.
* Ensure that there is support staff cover throughout the working
week.
* Provide guidance to targeted support services such as therapeutic
programmes and training delivery.
* With the CEO, monitor any budgetary implications for existing
services or new service developments.
* Ensure that the service participates in case conferences and other
meetings in relation to the welfare of service users and their
children.
* Help to identify gaps in provision of client services and work
with staff, CEO, and other management to address these gaps.
GENERAL MANAGEMENT
* Participate in management meetings and work with the CEO to
strategically develop the organisation and its service provision.
* Deputise for the CEO during their absence.
* Represent the organisation at external fora when appropriate.
ADMINISTRATION
* Maintain file management and data collection systems as
appropriate to the needs of the service and ensure records are kept up
to date.
* Provide written reports and other documentation as required for
external and internal purposes.
* Monitor budgets agreed with the CEO for support services.
* Review with the CEO and staff team policies and practices on an
ongoing basis with a view to improving and implementing best practice.
* To perform other duties appropriate to the post as may be assigned
from time to time by the CEO.
ATTRIBUTES & QUALIFICATIONS
* 5 years relevant experience in a social care/community/crisis
work/NGO setting
* Minimum 3 years’ experience managing staff
* Minimum of 3 years working with vulnerable groups/ individuals
* Excellent communication and interpersonal skills
* Ability to manage frontline staff working with people in crisis
* Ability to prioritise competing demands
* Capacity for high level of responsiveness, flexibility and problem
solving
* Analytical and critical thinking
* Ability to assess needs and respond effectively
ESSENTIAL:
* Prior staff management experience is essential.
* Experience of working in support services and/ or crisis service.
* Third level qualification desirable in for example: Social Work,
Social Care, Education, Youth & Community Work, Community Development.
* Full, clean driving licence and access to a suitably insured car.
DESIRABLE:
* Practical working experience of supporting individuals
experiencing domestic and/or sexual violence a definite advantage.
CONDITIONS OF EMPLOYMENT
This is a full-time post of * hours per week,
however a part-time arrangement could be considered.
An initial three-year contract is offered, this may be extendable
subject to funding.
Salary scale is on the HSE/Tusla Social Care Leader scale (€**Apply
on the website**, * – €**Apply on the
website**, *).
Location: Primarily based at Bantry office but with some flexibility
for hybrid working.
TO APPLY:
PLEASE SEND CV AND COVER LETTER TO: **APPLY ON THE WEBSITE**
DEADLINE IS 1PM ON THE **APPLY ON THE WEBSITE**TH MAY
We need : English (Good)
Type: Permanent
Payment:
Category: Others
